I ordered a smeg milk frother on 11 December 2020 the colour was not the one my daughter wanted. I have been trying since them to get my money back (149.95) the item has been returned to smeg as yet I’m still waiting for my money I have sent so many emails which they do not reply to. Customer services are disgusting a. If you get Jessica sort It out well god help you she’s is the most incompetent person I have ever had to deal with., never replies to calls or emails tells lies all the time. Fails to read your emails and reply to them how the hell this person keeps her job is beyond me, she definitely needs training in customer services. I just hope eventually I get my refund, it is now 2 months and still nothing. Wish me luck.