I've been on many tours with othe companies and was generally pleased with Smartours. However, there were things that could have gone better. Other tour companies were treated as groups at the airports which significantly reduced waiting time . You did not do this. We also had a huge group from one family which overwhelmed our group and our tour guide. We should have known about this when booking because it was a very stressful situation. Also the room for the last night was third class. The experience at the Dead Sea was deplorable. My friend and I did not get to enjoy this because the dressing room and showers were so disgusting that we would not use them. People waited for over 30 minutes for a towel and then a group pulled them out of the wagon!