I placed the order online, which was straight-forward, but the confirmation email didn't arrive (neither inbox or junk). After a couple of days, I used the Live Chat to chase up what had happened. I received a quick and helpful responsive, the suggestion was that hotmail can reject auto-generated HTML emails (or something). The email was resent as pdf this time and arrived ok. However, I was then also advised of a delay with supply of the product (water filters) although nothing had been shown on the website, no timescale was given (luckily it was not urgent). Strangely the filters were then delivered three days later. So, overall a reasonable outcome but a bit of a mixed experience.