Disgrace. I paid the final bill of £77 for the 2 weeks I lived at the property last year. Now they have magically came up with a new bill 6 months later saying I need to pay £16 more. Multiple times they've threatened me with "final escalations" even though I paid the £77 on time. I have the bank statements and the emails to prove it. £16 has just come out of thin air. I also got the email at 3am in the morning. AVOID the company at all costs, they aren't worth the hassle. Go with Utillita - they're great and never had an issue with them, they also have better and cheaper prices.