Sainsburys didn't deliver an order that I was expecting. The amount of roll on inconvenience it caused me makes me want to cry. I have been so busy and ordered some light bulbs for my parents house so that I could fit them while I was visiting. Since I ordered them online I did not buy them in store when I had the opportunity. I thought this may save time and would save me a little money as I had an online voucher for a discount. I spent longer than expected placing the on line order and when it came time to deliver I received a text and email stating that my payment had not gone through and the delivery would not be made. I thought I had already paid! I put all my payment details in when I placed the online order and everything appeared to be fine. I called them to make payment, they kept me on hold for over 10 minutes and then advised they could only deliver after the time that I would leave my parents house. I said that would not work so cancelled the order. I jumped in the car to sainsburys to buy the bulbs which I should have done in the first place but there were none on the shelf. I suspect they had taken them all for my order. So my parent are going to be left without the lights fitted than I planned to do on this visit. They did not give me the option to pick them up from my local store. I have no idea why this is not an option. I will never use this service again and recommend anyone that wants something urgently do not use this service. I am so disappointed and cant stress the inconvenience this terrible service has caused me.