I just do not understand how a company as large as this appear completely unable to provide the service they offer and more importantly charge for. I sent a letter registered post. Recipients indicate to me letter did not arrive. Tried to check on Royal mail tracker this morning at 06.55. Site responded with the message ' Sorry, we're currently unable to confirm the status of your item with reference NYxxxxx' Please try again tomorrow' ( are they joking???)...Just to put this in perspective - It was announced in January of this year that Simon Thompson is now CEO Royal Mail with immediate effect, picking up a £525,000 salary, 13.6% pension allowance and potentially bonuses if the company makes any profit ( should be easy if they charge for items they do not provide) and meets performance targets - none was paid this year, but recent bonuses have boosted Royal Mail CEO's pay to around £1.5m per year. Previously Simon was Managing Director of the NHS Track & Trace app. If it wasn't tragic it would be hilarious