This product is designed to fail. Clips used to secure the door to the motor are flimsy and designed to shear if the door is obstructed, (even by the floor?) Mine failed after just 6 months use, possibly assisted by a little frost. Their reply:
“The design on your door has a secondary safety system which are the spring loaded straps, in the event of overloading they are designed to protect the door and obstruction by either disconnecting from the barrel or the grey connector breaking. They are designed to be a consumable item that can be easily replaced in the event of door being brought down on an object and not stopped ...
If a strap need replacing you can purchase the replacement form us for £9.95 each.”
When they break your car is stranded in the garage, awaiting an expensive re-installation.
6 years ago
Rollerdor has a
4.8
average rating
from
2,818
reviews
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