Overall experience ok but Rightio shouldn't advertise such a speedy service, which is why I chose them in the first place. I had a lock which I thought was broken but actually was just deadlocked from the outside. This was a job that lasted no more than 5 minutes to fix but costed over £100 which I thought was pretty steep. However, I understood this was their rate for the first hour's work as per my initial chat with the call centre. I was quite desperate to get it fixed as I was locked inside my flat and Rightio advertises how quick they are. On the website the first thing you see is that they "Could be with you" in 1/2 hr of your booking. They're also top of the Google search so for ease I booked them. Unfortunately it was nearly a two hour wait so actually I would shop around for a better price should I need a locksmith again. On the plus side, the people I dealt with were very good. The call centre staff were polite and efficient. The locksmith did apologise for his lateness, unlocked the door but also offered to change the feature on the lock so that it didn't happen again. He was very pleasant, friendly and had a good attitude.