I sold a guitar in Reverb in February 2022. The guitar was damaged during the shipment, hence I have to refund the buyer. Reverb just pay me the refund of seller's fee "in their bill", which you can only use that credit when you sell stuff via them next time. That means if you don't sell stuff via them anymore your money will be trapped forever. I am not an American and I am not sure if this is legal. I will try to find a way to file a formal complaint to relevant institute in US. Besides, every time their live chat customer service persons told me that the refund will be credited into my Paypal account next month (I refunded the buyer via Paypal) since March. Now in May and nothing comes back to any or my accounts (Paypal, Linked bank account nor filed credit card). They lie and now even no further reply in neither email and live chat! Would cancel the Reverb account after I have gotten my money back!!!