I ordered an instrument from Reverb billed as "mint condition" and hard shell case. It arrived with old rusty strings, the nut had came off and it was not in a hard shell case, rather a cloth wrapped cardboard box. I took it to a Luther to have it inspected and was told the neck was bowed $150 to repair, the top was warped and the sound hole had a large dent. The sales rep told me these things happen in shipping...m this was not a shipping issue, I can tell a horrible instrument when I see one. They refused to let me return it. I will NEVER deal with Reverb again, being this was my first purchase from them and a test to see what their service department was like. I lost $250 dollars to this poor excuse of a company, a small drop in the bucket as I purchase alot of equipment on a regular basis. Buyers beware...Reverb Sucks.