I tried to order a "free" snowflake that I only had to pay shipping and handling on. When I tried to order it online, it automatically offered me a 3-pack and charged my credit card $32. I immediately tried to cancel the order, but got no response from customer service. After three emails I finally got through to customer service and they told me that "promotional" items are nonrefundable. Their customer service absolutely refused to help me either cancel the order or obtain a refund. Buyers beware!
3 years ago
Redline Steel has a
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