While my drive was in recovery I was informed of every step of the procedure and also had a very nice courtesy email from Andy reassuring me that my data was in the process of recovery and that there was no need for concern, which was very much appreciated and went a long way to calm my peace of mind and as soon as the raw data image was on the recovery machine, Andy had the faulty drive couriered back to me so I could return the drive to WD for a warranty replacement, now that is what I call customer service. All of my data was recovered, and there was around 1.6 GIG of data and over ten years of work. I would highly recommend R3 Data Recovery, in my opinion they are without doubt the best data recovery company in the UK if not the world. http://www.r3datarecovery.com/ Many thanks to Andy & Mike, who saved my data and a quarter of my lifes work, you can read the full review here: http://mmdsolutions.co.uk/data-recovery/