In an attempt to to try and recover a sound file from an interview which inexplicably wouldn't play, we turned to Google and found R3. Despite being outside of normal office hours Andy took our call and willingly embarked on trying to help us. His knowledge of forensic data recovery was impressive, and his methodical, diligent approach was much appreciated. After exhausting all avenues it was finally determined that our sound file was actually 94MB of emptiness, caused by a faulty recording device - there was no actual data to recover. Suffice to say that the recording device has been replaced to save us from future incidents. Andy didn't charge us for the time he spent in helping us which is most generous. Will definitely use R3 data Recovery again should we need any help recovering data.