I purchased a phone and later found out the speaker didn't work. It was suggested to me to restore the phone (even though I had done this during the phone set up), this didn't work. I then sent it back for a refund. The customer support were very helpful and advised me what to do to get a refund. Unfortunately I had to chase the refund up weeks later. I think it's finally gone into my account. Even so I think I will purchase another phone from the website, this time it's got to be a brand new one. The speaker is a physical part that obviously wear out easily and doesn't seem to get replaced with refubished phones.