Absolutely professional from start to finish. If you’re considering bookIng this - just do it! The team are in regular contact, set up an hour before and are great with the kids. Sam knew how all the technology worked and helped with the games. He was super knowledgeable and checked that the kids were allowed to play certain games before letting them. The set up doesn’t need as much room as we thought and allowed excellent social distancing. Although our guests were almost all a bubble already. Perfect for the current climate and for our gaming obsessed children.