No problems from sale to receipt - seems a great company selling quality items, many of which fill a gap in the market that no other company seems to be addressing (doll pushchairs for older/taller girls). One star knocked off, however, for one thing that would make a big difference in my opinion. Most of your sales are likely to be gifts - birthday, Christmas, etc - I wrote a note in the delivery notes section to ask if it was possible for the box to be disguised/plain so as to not show the contents. Unfortunately this was not the case and there is an image of the pushchair on the box - luckily my delivery driver was savvy enough to conceal and warm me of this so I could avoid my daughter seeing it.