Having read the raving reviews and since I'm pregnant and I don't want to risk traveling in order to accompany my cat, I decided to pay the extravagant amount of £1,100 in order to get my cat to Berlin from England. She has traveled before into the UK so I knew exactly what the process required and everything was ready but still PetairUK managed to make the process rocky by not getting the owner details right and constantly sending the information / texts to the wrong person, ie the busy friend that was cat sitting for me. When they repeatedly got it wrong and I complained they didn't even apologise properly, and kept getting it wrong. Even worse when I picked up my cat (on a crate with written my friend's name, not mine...) she was injured, with a lot of blood on her face. She has a deep cut on her bottom lip and other bruises on her mouth as well as what looks like it could be a fractured upper fang. When I asked them, the PetairUK vet said that she has rubbed her face on the crate door... I'm not surprised that this would cause a cut as the gate consists of very rough, poor quality metal. Again, this could have been avoided if they'd let me use my own airline approved crate that I used when I imported her into the UK and didn't cause any injuries. He has not said a word yet about the fractured tooth, which as far as I read can cause bacterial infection to the liver and other organs if left unattended. I am giving it sometime for her to settle to take her to a vet here. Bottom line, for your pet's sake don't hastily trust the positive reviews and dig deep in your pocket. In my experience, you can get much better service for half the money.