I wouldn't even rate them one star if I could help it. Complete scam company. On the 29th of march they picked up my parcel to be delivered to germany- scheduled on the first of April. On the 3rd of MAY it was still in their German customs, I'd received no updates and they claimed I filled out the customs invoices wrong, and said I didn't include tariff numbers (when the TNT service says on their website that tariff numbers aren't needed, hence why I went with them) They're now demanding that I pay the return charge after multiple emails from me asking them to not bother and I don't want it back. Low and behold the parcel has returned, with half of the items broken/useless to me and are still demanding I pay. Do not waste your money with this company. They're disgusting.