They supplied a bike which was completely faulty and the brakes consistently locked out and threw my 3 year old from it nearly putting him in hospital. It took them nearly two months to send a replacement and the same thing happened. They collected both items for testing and told us it was assembly error, but they tested the bike assembled (where the brake was incorrectly working so of course it’s not working correctly!) They refunded only half the value of the bike and NEVER disclosed that they would be charging £60 for their courier to collect the bike to test it! Now I’m hugely out of pocket and can’t afford to buy my poor child a replacement bike from anywhere and they couldn’t care less. Terrible product and terrible service. Totally gutted.