I wish I had read the reviews before using this unprofessional company. I purchased a trampoline from this Outdoor Toys in the hope it would arrive for my daughter’s 5th Birthday. I telephoned ahead before placing the order and was advised the best way to proceed (in the hope that it would arrive on time) would be to place the order and email in to ask for the order to be marked as urgent. I asked the advisor if I could order the trampoline over phone with him as I was having difficult using the website, he said that was not possible, so I placed the order online. I followed up my order with an Urgent request via email (as per requested - the item was needed 1x day inside the normal 10day lead time) Nobody responded to my emails, the following week I resent the emails to hurry the order along as I not heard anything. The item arrived incorrect and a day late. I did not sign for the delivery as the driver just dumped it on my driveway, Frustratingly I was in the house but they didn’t even knock the door, as soon as I came out I realised it was the incorrect size. I realised it was my error so contacted Outdoor trampolines. I have to say the customer service is down there with some of the worst I have ever experienced, Outdoor Toys are not willing to help or shoulder any of the responsibility, they have said I need to arrange courier service for a 200lb trampoline before I can reorder the correct size. This is going to cost me hundreds of pounds to return then reorder the correct size. The man on the phone that answers the calls is really friendly but you get passed over to a lady called Debbie on the emails and she is not willing to go out of her way to help customers out and just emails the rule book back to you without thinking outside the box. She has left me feeling cornered into keeping an item that I do not want and all I want to do is change for a 14ft and not have a 12 Date of experience: August 26, 2024