What a truely dreadful company. I ordered a playset, fort/climbing/swings, and it was delivered in two parts, which was not what I was expecting at all. When it came to assembly it was found that there was a crucial part missing, the main beam for the swing assembly. When I contacted Outdoor Toys they said that they would send the missing piece as a priority, it still hasn't arrived. After 8+ emails to Customer Services and phone calls (and 4 emails to the complaints department who have not even acknowledged me) I have now been advised that the missing part is with the courier, which is a 3 day courier, and should be delivered soon. We are now 10 days on from my initial contact regarding the missing piece, some priority! My great godson keeps asking when his swings will be ready, how awful for a company dealing with childrens play equipment to be non-proactive to resolve this issue and disapointing a child in this way. I wouldn't deal with this company again 1 star is too much!