UNPROFESSIONAL!! I recently purchased an electric vehicle, and unfortunately, the remote that was included was faulty and lacked a back cover. It gives the impression that I may have received a previously returned item. Despite reaching out to the company through email, phone calls and Instagram, I have not received any response or acknowledgment of the issue. Instead my email address was blocked by this company. It is disheartening when a company fails to address customer concerns after a purchase. I have read multiple negative reviews from previous customers, highlighting the unprofessionalism of this company. It appears that purchasing from this company carries a certain level of risk, as there may be limited assistance in resolving any product-related issues.