I've not even been on the holiday yet and I already know I'll never use them again.
The flight out has been moved back a day, meaning there's a night of accommodation paid for but unused. We were expecting OTB to contact us about this regarding a part refund - nothing. After going on their live chat we were given a phone number to call as she couldn't deal with it - maze after maze of automated nonsense, leading to no actual human. Horrendous company.
8 months ago
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