Customer service is awfull.id would like to know whose training these people.they havent a clue.i was scammed in february,was sent an iphone and apple watch i ddnt order .tryin to explain all this to the fools that work there and they dont understand.they had the cheek to take money from my bank they had set direct debit on my behalf .my bank reinbursed me the following day .there telling me i have 4 seperate bills to pay which i wont be doin .i keep tellin them i did not order these items there not listening .ive had to contact Action fraud