Don’t ever use their services . They have non existent customer service . They won’t help you with your concerns . No empathy with customers . My Iphone and debit and credit cards have been stolen last night and phoned customer service so I can buy a new phone and pay my lost device in full but they were very unhelpful, rude specially the manager. I have terminated my contract with them . I regret being with O2 in the last 10 years . Only good when selling something but not with anything else . Don’t care about existing customers.