Quite possibly the worst experience I have ever encountered in obtaining insurance cover. My previous van policy was not due to expire until 25/10/2015 however my daughter aged 24 had just passed her driving test so I wanted to add her to the policy on 25th September so contacted Nova for a quote. They did manage to secure a good premium with a reputable insurer and we agreed that we would waive the one years NCD with my existing insurer to allow us to get the new policy, through Nova up and running in advance of the existing policy expiring to be valid last Friday on 25th September. The Nova representative advised that I must cancel my existing insurance with immediate effect on 25th Sept which I did. When completing the follow up documentation online today, which was also the most tedious and difficult process, it transpired that insurance had not been placed through Nova last week as agreed and that we had been driving the vehicle without insurance for the last seven days. When I phoned to query this I was told that the policy was not due to start until the existing policy expired on 25th October. I advised that was not what had been agreed and that premium was paid for in full a week ago. The representative told me that If I wanted the policy to start prior to renewal day that I would have to cancel the Nova policy, incur cancellation charges and set up a new policy. At this point I asked to speak to a manager as I know that calls are recorded and what in fact we'd agreed last week could not be disputed. The representative phoned me back within ten minutes, without a word of apology to tell me that it was sorted and that cover would start today. I am appalled at the level of service but mostly that despite placing insurance and paying in full over a week ago that the van has been uninsured given that I had cancelled the original policy. Given my experience I could not recommend Nova to any friends or colleagues