Not great. The engineer did not appear to have any knowledge or enthusiasm to fix our fridge. He asked us where the leak was coming from, that is why we called him out! He did not know why the door seal was sticking. He moved the match sticks I stuck on the door seal as a temporary measure to release the vacuum, to a new position and held onto the fridge,(so it would not move) while he invited my wife to try the door. She pointed out he had not fixed it but moved a matchstick! Even though he did not know why the door was sticking, He unblocked the drain hole that I said I thought was the problem, which meant the door opened better as no vacuum being created. I would not recommend!