I ordered and received an APC BK 500 UPS, fully expecting to be able to plug it in and use it. However, I found that there was no power cord among the cables supplied. I contacted Netstore and they said that I should have checked the manufacturer's website which they assured me showed no power cable in the specs and that threfore they were under no obligation to supply one. I checked the manufacturer's website and this is their list of items: APC Back-UPS,300 Watts /500 VA,Input 230V /Output 230V, Interface Port Optional Simple Signalling RS232 cable, USB Includes: CD with software, Documentation CD, Qty 1 - Detachable 1.2 m IEC power cord, Qty 1 - Detachable 1.8 m IEC power cord, Telephone Cable, USB cable, Warranty card As far as I understand, two power cords are supplied. In the forty odd years I have been buying electrical goods, in five different countries, I have never had one arrive without a power cable. I am not impressed with Netstore's service and would not recommend it.