The worse customer service ever!!! Tey are very quick and happy when it comes to costomers payments, however when a problem occurs there is no on to help and look into what actually happened. I had a problem with my ticket amendments. I did amended online, but my ticket never come through and l have not been notified why, a couple days before my journey l checked my tickets and it was the same old ticket that l purchased from very beginning. If something happens with a system or their website it is a customer fault, just to let you know ;) Be very very careful when booking with National express and ideally use another company or a train, you can always rely on Furthermore, my ticket was ammendable. Can l make ammendments - No!!?? National express, you riuned my day!!!!!!