Don't bother. Sent me a faulty PS4 clearly untested. I went on chat and they didn't send me the transcript, then they lost the transcript. Now been on chat for an hour trying to confirm refund. I filed a complaint about the service with Music Magpie and when I was not happy with the response I asked what the next step was. I was told that there was nowhere else to go, no further escalation was possible within the company itself and that they are not regulated and neither is there an ombudsman. This is extremely dodgy and if you still want to use this company after reading this review then I must warn you that you are taking a big risk. There are so many other options out there for you, retailers that offer much better customer service with staff who actually take responsibility for their mistakes.