Appalling service. I ordered a replacement phone and paid for next day 24 hour delivery. The item was ordered on Thursday for arrival on Friday. The RM tracking shows the parcel still at the northwest delivery centre, as I live in Somerset it is clear that it is not at the right place. Try to speak to customer service is appalling, they are not accepting calls, they do not answer requests and chat has a 10-15 minute queue. When you do finally get through on chat all you get is lame excuses and no help to solve the problem. If your reading this I advise you to avoid this company.