Sent in a Galaxy S8 in excellent condition, expecting £140. I then received an email to say that the offer had been reduced to £25 as the phone case was bent and beyond repair. I asked for the phone back and it has been returned in the same perfect condition. I lodged a complaint, they asked for photos from the front and side, I included a straight edge to show there was no bend. The end result, they are right and I am mistaken, despite proving otherwise. I can only assume they were up to no good, hoping I would accept the lower offer.
5 years ago
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