I had problems with the delivery of my Mulberry Bush order. When I contacted Mulberry Bush, the response was that the delivery is nothing to do with you and that I should take up my issue with Royal Mail. That showed a real lack of concern for your customers and their experience of shopping with you. Was very taken aback and disappointed, so won't be shopping with Mulberry Bush again. Mulberry Bush says: "Thanks for your comments. Your original order requested we leave your parcel in a safeplace - and we passed these instructions on to Royal Mail. Unfortunately these instructions were missed by the Royal Mail postman/women and your parcel was returned to the local depot. This happens rarely but with all courier companies this does happen occassionally. You emailed us at this point explaining the situation. Mulberry Bush totally agrees that it OUR responsibility to follow this up with the courier service - and we do this regularly whenever there are problems. In our experience however it can be faster and more efficient for you, the recipient, to speak directly to your local postman or local post office, and I think this is all we would have been explaining in our reply to you. This is not us passing the buck or neglecting our responsibilty, but simply trying to resolve this - with you - as quickly as possible. If you haven't had delivery of your order or do have any further problems, please do not hesitate to contact us.