I received an item that didn't fit and needed to be returned. First off, I never received the replacement, so had to cancel that and start anew. Secondly, I never received my refund for the returned item. Mr. Porter confirmed that they got it back from UPS, they even told me that I had my refund and to check with my bank, but of course my bank never got it. It's been over a month and a half and i'm still trying to resolve this. I have contacted the BBB and have filed a dispute with my bank. I will never do business with this company again. As i've done more research i've found MANY people that have had the same issues as me. This does not seem to be an isolated instance. Buyer Beware!