I ordered a “bundle” gift for my elderly mother. Hand cream and two decorated glasses. The hand cream arrived but the glasses didn’t. Thought, genuine mistake I’ll get in touch with them !!!!! Trying to get a response from them is impossible. It ruined her Mother’s Day with all the phone calls and hunting around the house in case it was left somewhere. Their customer service is dreadful. You can’t speak to anyone and all you get is an automated email saying we will be in touch. I’ve used this company for all family cards and gifts for a few years. Won’t be using them anymore, for sure.