I am really disappointed in the service I received from Missguided over Christmas. I have been a very regular customer since they opened years ago and can honestly say I will never make a purchase with them again. I made several orders over Christmas, only one arrived on time and correctly. The items I received were very, very hit and miss. Some really poor quality, some nice but then when I washed one of the nice items (as instructed) it went funny. I wasn't too bothered about this and would not have made a complaint. However... To add insult to injury, the company does not offer a Christmas returns policy. So items I purchased at the beginning of December are no longer valid for return. This is not common practice in retail. I made quite a large order in good faith that I would not have any issues making a return. Only to now be stuck with the items. I contacted Missguided on live chat to discuss this and the assistant did not care.