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Phil Thomas
Whole experience of buying a new car has been a shambles. My car was 5 weeks late meaning I had to use courtesy cars for 5 weeks due to my car a few days before the original expected date. I only found out about the delay because I asked what time I should come to collect the car. I picked the car up to find Android Auto wasn't working and there was a blemish in the paint. I booked this in to be fixed to then collect and find the paint hadn't been looked at and Android Auto still didn't work. I was promised a call back from the girl that was dealing with the issue but never received a call. The car was then taken into the body shop whilst I waited and had the paint sorted.... My time wasted when this should have already been sorted, I also then fixed the Android Auto issue myself by looking on some forums etc. Then this week I noticed a locking wheel nut was missing from the near side front wheel. I knew it wouldn't have been stolen as why would it have been so I called the dealer to see what they could do to be told I could take to any dealer to be sorted. I decided to try another dealer due to the issues I had already with the one i bought the car from to then be told I would have to pay £85 for new bolts to then have reimbursed by the dealer I bought the car from, even though they said i can go to any dealer!!! Since then I have called my dealer twice to be sat in different hold queues for way too long to then finally get through to somebody who has had to send an email to servicing because he too couldn't get through to them. The whole company is a shambles. If you want decent customer service go and buy any other brand of vehicle.
5 years ago
Mercedes Benz has a 2.1 average rating from 94 reviews

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