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Anonymous
Staggeringly poor customer service. Mattress hadn't been dispatched even though their system said it had been, because they'd forgotten to process the order correctly and hadn't even started manufacturing it. I requested and received a refund a week after ordering. The following day, I got an email saying my order had been dispatched. Utterly shambolic. Phone support varied between helpful and couldn't care less, depending on who I spoke with.
4 years ago
Mattress Guru has a 4.4 average rating from 193 reviews