Absolutely appalling customer service. Arranged for delivery to a pick up shop for Friday. Got an email saying delayed till Monday. Not much good when it’s a present for the weekend! Emailed on Friday which the responded to at 4pm today saying the email was a mistake and the parcel had been delivered on Friday. Went to collect and they refused to hand it over because I didn’t have a pick up code from DPD and they wouldn’t accept my photo driving licence as adequate ID. Have emailed them again but not holding my breath for a quick response and definitely won’t be doing another 30 mile round trip to collect. Can’t comment on the contents of the parcel as I haven’t seen the,m., certainly need to look at their communication between themselves, customers and couriers.