Serving staff and management are completely unskilled in customer relations. They are arrogant hostile and paranoid. I got into a debate with a couple of them about method of payment, I presented government ID with valid signature and they refused to accept it. The entire time I maintained an even tone of voice, used polite language, and when I asserted my position and expressed my opinion they threw me out for "Abusing their staff" which was completely false. They are bunch of nasty jerks.
10 months ago
Marks And Spencer has a
2.8
average rating
from
2,273
reviews
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