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DG
The property location was very good and the apartment pictures were consistent with the apartment assigned to us. However, there is a major opportunity to improve the communication between the Booking Coordinator (B) and the Apartment Manager. 1. we were provided the incorrect entry codes for both the apartment building and the apartment itself. We received an email from the booking coordinator 3 days before check-in but she claims that the apartment manager changed the codes the day after the email was sent. Imagine our frustration coming after a long flight and we were unable to enter the building. 2. the WiFi network name and password provided in the email from the booking coordinator was incorrect. They sent a technician to fix after Day 3 who was unable to fix. At the end of Day 4, they sent another technician who gave us a completely different network name and password. We never got a clear explanation on why incorrect information was provided. We checked out after Day 7. PS - we were also told that the technician can be in the apartment unit by himself to fix the Wifi. We did not need to be in the apartment during the repair. However, both technicians clearly told us that he did not want to be in the apartment by himself due to any potential liability issues. Yet another case of poor communication.
1 year ago
London Serviced Apartments Ltd has a 4.5 average rating from 240 reviews