I've bought a flight ticket back in January to fly out on 23/03/20 but because of the Coronavirus pandemic, my flight was canceled. I then followed their website instructions and asked for a refund. After 7 months, I still did not receive my refund, and every time I try to get in contact, there is a robotic answer on the online chat, the telephones lines don't work and there is no email available to contact them. I feel completely let down and hopeless. For me, it was the worst customer experience I've ever had.
4 years ago
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