I booked a one-way Westjet flight through Kiwi.com. Due to the labour strike and related disruption to WestJet’s operations that began on Friday, June 28, my flight on June 29th was cancelled. I called Westjet, and they confirmed that I am entitled to a full refund in compliance with the Air Passenger Protection Regulations.
Despite this, Kiwi.com has repeatedly denied me a full refund. Initially, they claimed that ‘the carrier’ would not provide a refund. After I disputed this, they offered me $60.82 in 'Kiwi credits' or a refund of $46.20, claiming that that was the refund amount they’d received from the carrier. However, Westjet has no record of Kiwi ever contacting them to request a refund.
Unfortunately, Westjet is unable to provide me with a refund directly and I am still having to waste time chasing a refund from Kiwi.com.
9 months ago
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