I purchased 2 cardigans on January 4, 2024 with ship to store arrival stated as 1/10/24. The next day, it showed “in transit to store”, with the money removed from my VISA. It is now 1/17 and still showing “ in transit to store”. After speaking with customer service as a “ valued customer” - I was told it was probably lost and I would need go to the store and file for a refund for a product that I never received, 52 mile round trip. This isn’t the first time I’ve had issues with JC Penney, but it is the last!
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