I dealt with Lewis from start to finish and I have to say the service from him was excellent both in his manner and professional advice. I had asked for 2 people from different photos to be put on a gold heart pendent these pic were old and one in particular was faded this he did for me and when I got it I could not believe how good it was This was a Christmas present for my Mother and I have to say she was over the moon with it, the quality and service was second to none and I will not hesitate both to use them again and recommend to friends family and the wider public