Customer service and aftersales rock bottom. No care or politeness in any communications. They sent the wrong size shower tray in packaging that said the correct sizing. Never returned my phone calls. Refused to refund me as I was outside the 30 day rule, despite the fact it was completely their error and we are living under COVID restrictions. I had to absolutely insist they address the problem. They finally agreed to accept the return, one week later, but failed to advise me I needed to order the tray again. Totally infuriating. Will never buy from them again.