Disappointing. I have used Haute Florist previously and have always been really pleased with the service and flowers. This time, however, I paid for next day delivery but the florist used Royal Mail, who had a publicised strike next day, as the courier. The flowers were not therefore delivered next day and were not as fresh as they should have been having been sat in the Royal Mail depot for 24 hours. I did call to complain and was offered a refund on the delivery charge, nothing more. Very disappointing. I cannot understand why Haute used Royal Mail for a next day delivery knowing there was a next day strike.