Thought i would wait a year before leaving a review. From start to finish this company has been excellent. I have not had one problem whatsoever with Hassle Free Boilers. I was very sceptical at first as you probably are reading these reviews and thought the 12 year contract was a little scary but i would have still been paying £19.50 a month with NPower for standard boiler cover to cover an old boiler system for a long as i had a boiler anyway. I was actually not going to bother contacting them as my house seemed so much hard work as we had 2 header Tanks in the loft, boiler in the garage and a hot water tank in the airing cupboard which only worked on a thermostat and had no way of turning hot water off if i didn't need any so would just keep heating it day and night. I wanted to have a combi boiler and get rid of all the tanks but it seemed a lot of plumbing. However i thought i would get a survey anyway. The guy came and was very polite and everything i asked him was not a problem at all, i thought yeh he probably get me to sign up and then say they cant remove it all etc but i was so wrong. I got my quote to which i was happy with and they send my contracts for signing and i was then just waiting for the installation date. I waited about 2 weeks for the installation date which i thought was excellent service. 2 men came and were straight to work, very clean and couldn't be more friendly and polite. The whole installation took 2 days and everything was done, all tanks gone all pipes capped and done properly. I was at work when they finished the last day but when i looked at the boiler i could not believe how so much was done to detail. All pipes had the foam round them, new magnetic cleaner fitted all radiators had a power flush. We are now saving sooooooo much money on gas as now the hot water only works when we need it. We have a posh digital remote which controls everything from the house including the hot water temperature. So if your reading these reviews and need a new boiler and service plan then do yourself a favour and get in touch with Hassle Free Boilers.