Truly among the worst customer experiences that l've ever had. I took a bike in for simple repairs and never heard back from them. I had to go back to check if the repairs had been completed and the bike was returned to me in a worst state than it was left with them and l was only given a partial refund. After raising a formal complaint through customer services, l was basically told to go back to the store manager and sort it out myself. I will NEVER use any Halfords service again.
11 months ago
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