New look Halfords.
I have used Halfords for number of years. The latest experience I found went entering was a member of staff asking what I was looking for. This on its own was OK although I felt if I required help I would seek it myself.
Once I informed the staff member I was guided to another member in the cleaning product area which they gave me a sales spill on which (EXPENSIVE PRODUCTS) I required. I ask regards the chamey leathers. Which the sales assistant did not have a glue what I was talking about!!. A customer over hearing the conversation handed me the product.!!!
Be it a new approach in selling. I had the experience of being forced in sales I didn't require.
It would be helpful if the staff are approached from the customer rather then the other way round.
3 years ago
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